Last Updated Date: June 10, 2024

1. Data Collection

We collect personal information relating to you (“Personal Information”) as follows:

Personal information you provide: We collect Personal Information if you create an account to use our services or communicate with us, including:

• Account Information: When you create an account with us, we collect information such as your name, contact details, account credentials, payment card information, and transaction history.

• User Content: When you use our services, we collect Personal Information that is included in the input, file uploads, or feedback you provide to our services.

• Communication Information: If you communicate with us, we collect your name, contact information, and the contents of any messages you send.

• Social Media Information: When you interact with our social media pages, we collect Personal Information you provide, such as your contact details. We may also receive aggregate information and analytics about our social media activity from the platforms hosting our pages.

Personal information we receive automatically from your use of the services: When you visit, use, or interact with our services, we automatically receive information about your visit, use, or interactions, such as:

• Log Data: Information that your browser or device automatically sends when you use our services, including your Internet Protocol address, browser type and settings, and the date and time of your request.

• Usage Data: Information about your use of the services, such as the types of content you view or engage with, the features you use, and the actions you take.

• Device Information: Information about the device you use, including its name, operating system, device identifiers, and browser type.

• Cookies: We use cookies to operate and administer our services and improve your experience. For more details on cookies, please visit All About Cookies.

2. Data Use

We may use Personal Information for the following purposes:

• To provide, administer, maintain, and improve our services: This includes using your Personal Information to operate, troubleshoot, and enhance our services.

• To communicate with you: We use your Personal Information to respond to your requests, provide customer support, and send you information about our services and events.

• To conduct research and development: We may use your Personal Information to analyze trends, usage, activities, and statistics, and to improve our services and business operations.

• To ensure security: We use your Personal Information to protect our services from abuse, fraud, or security risks.

• To comply with legal obligations: We use your Personal Information to meet legal requirements, resolve disputes, and enforce our agreements.

3. Data Sharing

We do not sell or share your Personal Information with third parties for interest-based advertising purposes. We may disclose your Personal Information as described below:

Service providers: We may rely on third-party service providers to help us deliver our services. These service providers may access and process your Personal Information on our behalf. They include hosting services, cloud storage services, maintenance services, security services, and user support services. For example, we may share your conversations and chat history with AI technology providers to generate personalized responses.

Professional advisors: We may share information with professional advisors such as lawyers, auditors, bankers, and insurers when necessary for the services they render to us.

Authorities and others: We may share Personal Information with law enforcement, government authorities, and private parties if we believe it is necessary for compliance and protection purposes, such as complying with legal obligations, protecting our rights, and investigating and preventing fraud or illegal activities.

Business transferees: If we are involved in a corporate transaction, such as a merger, acquisition, reorganization, or sale of assets, your Personal Information may be transferred as part of that transaction.

4. User Rights

Data Deletion: You can request the deletion of your Personal Information at any time by contacting our support team at support@pivotup.ai. Please note that we may retain certain data as required by law or for legitimate business purposes.

Opting Out of Marketing Communications: You may opt out of receiving marketing-related emails by following the unsubscribe instructions in the emails you receive from us or by contacting us at support@pivotup.ai. You can also limit online tracking by using privacy tools and browser settings to block cookies and other trackers.

Other Rights: Depending on where you live, you may have additional rights regarding your Personal Information, such as the right to access, correct, or restrict the processing of your data. For more details or to exercise these rights, please contact us at support@pivotup.ai.

Changes to This Privacy Policy: We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website and update the effective date. We encourage you to review this policy periodically to stay informed about our data practices.

Contact Us: If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@pivotup.ai.

Thank you for trusting PivotUP with your Personal Information. We are committed to safeguarding your privacy and providing you with transparent and secure services.